These Terms of Service (“Terms”) govern your access to and use of the website creation, development, managed hosting, maintenance, and related digital services (the “Services”) provided by Solsakhli (“Company,” “we,” “us,” or “our”).

By accessing or using our Services, you agree to be bound by these Terms.

Solsakhli provides professional WordPress website design, development, AI-assisted content services, managed hosting, maintenance, and support services.

Specific deliverables, timelines, pricing, and scope are defined in written proposals, statements of work (“SOWs”), order confirmations, or service agreements. In the event of a conflict, those documents control.

You agree to:

• Provide accurate, complete, and timely information and materials required for service delivery

• Secure all rights, licenses, and permissions for content you supply

• Review and approve deliverables within agreed timelines

• Maintain the confidentiality of account credentials

You are solely responsible for the legality and compliance of all content placed on your website.

Payment terms are defined in your applicable proposal, order, or service agreement. Unless otherwise stated:

• Website creation fees are due prior to commencement of work

• Hosting, maintenance, and subscription services are billed in advance on a recurring basis

• Late or failed payments may result in service suspension

All fees are non-refundable once work begins or hosting resources are provisioned, as described in our Refund Policy.

We reserve the right to modify pricing with at least thirty (30) days’ notice for future billing periods.

Solsakhli retains ownership of all proprietary tools, systems, templates, frameworks, workflows, and codebases used in delivering the Services.

Upon full payment:

• You retain ownership of content you provide

• You receive a non-exclusive, perpetual license to use the completed website for your business purposes

Licensing for third-party software, themes, or plugins is governed by the respective vendor’s terms.

We aim to provide reliable hosting and maintenance services but do not guarantee uninterrupted availability.

Temporary downtime may occur due to maintenance, updates, third-party failures, or circumstances beyond our control.

For managed hosting plans, we provide backup services as described in your service agreement; however, restoration availability and frequency may vary by plan.

We implement reasonable technical and administrative safeguards for hosted environments. However, no system is completely secure.

You acknowledge that:

• We are not responsible for breaches caused by third-party software, client-installed plugins, or insecure client practices

• You are responsible for maintaining strong passwords and secure access practices

• For websites processing personal data, you remain responsible for compliance with applicable privacy and data-protection laws

You agree not to use our Services to host or distribute:

• Illegal or harmful content
• Malware or malicious scripts
• Hate speech, harassment, or exploitation
• Spamming or unauthorized mass communication

We may suspend or terminate accounts that violate these policies.

Post-launch revisions are subject to the terms of your maintenance plan or billed at the current hourly rate.

Requests for new features, integrations, pages, or redesigns are considered out of scope and may require a new agreement.

You may cancel hosting or maintenance subscriptions with thirty (30) days’ written notice.

We may suspend or terminate Services for:

• Non-payment

• Policy violations

• Abuse of systems or personnel

Upon termination, you may request a copy of your website files. Transfer or migration assistance may incur additional fees.

To the maximum extent permitted by law, Solsakhli is not liable for:

• Loss of revenue, profits, or data

• Downtime or service interruptions

• Security incidents

• Third-party software or integrations

Our total liability shall not exceed the amount paid for Services in the ninety (90) days preceding the claim.

You agree to indemnify and hold Solsakhli harmless from claims arising from:

• Content you provide

• Unauthorized or unlawful use of the Services

• Violations of these Terms

We may update these Terms periodically. Continued use of the Services after updates constitutes acceptance of the revised Terms.

These Terms, together with applicable proposals, SOWs, and policies, constitute the entire agreement between you and Solsakhli and supersede all prior discussions.

If any provision of these Terms is held invalid or unenforceable, the remaining provisions will remain in effect.

These Terms are governed by the laws of the State of Connecticut, without regard to conflict-of-law principles.

Solsakhli LLC

Email: [email protected]

Phone: 860-751-0397

4 Main St. Farmington, CT 06032